You have returned an item and are waiting for a refund. Once we receive the item in good condition we will refund the amount no later than 14 days.

Refund
I returned my order, when will I receive my money back? You have returned an item and are waiting for a refund. Once we receive the item in good condition we will refund the amount no later than 14 days.

Your legal reflection period
Under the law, as a consumer (a natural person not acting in the exercise of his profession or business), you have the right to cancel your purchase, without giving any reason, within 14 days of receiving it. This is the right of withdrawal, the legal cooling-off period.

During this legal cooling-off period, you must handle the product and its packaging with care. You may only open the packaging and use the product to the extent necessary to verify the nature, characteristics and operation of products. The premise here is that this inspection should not go beyond what you would do in a physical store. If the inspection goes beyond the above, you are liable for the depreciation of the product.

For the return process based on the legal right of withdrawal, please follow the regular process as stated above under “How do I return an item?”.

After the dissolution, you still have 14 days to return the product. Please include your order number in the return package. Amounts already paid by you will be refunded as soon as possible, but at the latest within 14 days, after the dissolution of the agreement and the return of the product, in the same way as the order was paid for.

Please note that return shipping is at the customer’s own expense.

It can always happen that something doesn’t go as planned. If so, please email us at support@coblo.eu To make your complaint known to us. We provide a suitable solution.