Below you will find our terms and conditions. These apply to all our agreements and contain important information for you as Customer. Therefore, please read the terms and conditions carefully. We recommend that you save or print these terms and conditions for future reference.
Definitions
Coblo: The private limited company Coblo B.V., established in Vught and registered in the Trade Register under number 82727392.
Customer: the natural or legal person who enters into an agreement with Coblo
Agreement: any arrangement or agreement between Coblo and Customer.
Written: communication by mail, as well as communication by e-mail.
Article 1. Applicability of general terms and conditions
1.1. All offers, agreements and deliveries by Coblo are subject to the general terms and conditions, unless expressly agreed otherwise in writing.
1.2. If Customer includes, in its order, confirmation or communication containing acceptance, provisions or conditions that differ from, or do not appear in the General Terms and Conditions, these are only binding on Coblo if and insofar as they have been expressly accepted by Coblo in writing.
1.3. In case specific product or service terms apply in addition to these General Terms and Conditions, those terms also apply to the agreement.
Article 2. Prices and information
2.1. Unless otherwise stated, all prices on the website include VAT and other government levies.
2.2. Shipping costs will be calculated and displayed prior to the conclusion of the Agreement.
2.3. The content of the Website have been compiled with the utmost care. However, Coblo cannot guarantee that all information on the Website is accurate and complete at all times. All prices and other information on the Website and in other materials originating by Coblo are therefore subject to obvious programming and typing errors and no rights can be derived from them.
2.4. Coblo is not liable for (color) deviations due to screen settings. Customer is aware that colors displayed are for illustration purposes only: actual product and packaging colors may vary. Coblo is not liable for such discrepancies.
Article 3. Establishment of agreement
3.1. The Agreement comes into effect when the Customer has accepted Coblo’s offer.
3.2. If Customer has accepted the offer electronically, Coblo shall immediately confirm receipt of acceptance.
Article 4. Execution of agreement
4.1. Once the order has been received by Coblo and payment has been made, Coblo will send the products as soon as possible.
4.2. Coblo is entitled to engage third parties to perform the obligations arising from the Agreement.
4.3. If Coblo cannot ship the products within the agreed period, they will notify Customer. Customer can in that case agree to a new delivery date or he is given the option to cancel the Agreement free of charge.
4.4. Coblo advises Customer to inspect the products delivered immediately and to report any defects found in the process in writing within a reasonable time. For more details check the Article on warranty and conformity.
4.5. Once the products have been delivered to the specified delivery address, the risk passes to Customer. If expressly agreed otherwise, the risk shall pass to Customer at an earlier stage. If Customer decides to pick up the products, the risk passes upon transfer of the products.
4.6. Coblo is entitled to supply a similar product of similar quality as the product ordered, if the product ordered is no longer available. Customer is then entitled to dissolve the Agreement free of charge and return the product free of charge.
Article 5. Legal reflection period (right of withdrawal)
5.1. This article applies only to the Customer being a natural person not acting in the exercise of his profession or business.
5.2. Customer has the right to terminate the remotely concluded Agreement with Coblo within 14 days of receipt of the product, without giving any reason, free of charge.
5.3. The period shall begin on the day after the Customer, or a third party designated in advance by the Customer, who is not the carrier,
– received the product, or:
– if Customer ordered multiple products in one order: the day on which Customer, or a third party designated by Customer, received the last product; or
– If the delivery of a product consists of several shipments or parts: the day on which Customer, or a third party designated by him, received the last shipment or part.
5.4. Within the withdrawal period, referred to in paragraph 1, Customer shall handle the product and packaging with care. Customer shall open the packaging and use the product only to the extent necessary to verify the nature, characteristics and operation of products. The premise here is that this inspection should not go beyond what Client would do in a physical store.
5.5. Customer is liable for depreciation of the product that results from handling the product beyond what is permitted in the previous paragraph.
5.6. Customer may terminate the Agreement in accordance with the term set forth in paragraph 1 of this article by sending a notification (digitally) to info@coblo.nl. Please include your order number in your submission. In the case of a digital notification, Coblo acknowledges receipt of that notification. After dissolution, Customer still has 14 days to return the product. Please include your order number in the return package.
Products may be returned to:
Coblo BV
P.O. Box 2112, 5260 CC Vught
The Netherlands
5.7. Amounts already paid by Customer will be refunded to Customer as soon as possible, but at the latest within 14 days, after the dissolution of the Agreement and the return of the products, in the same way as Customer paid for the order.
5.8. Return shipping costs are the responsibility of the customer and cannot be refunded from Coblo.
Article 6. Payment
6.1. Customer must make payments to Coblo according to the payment methods indicated in the ordering procedure and on the Website. Coblo is free in its choice of offering payment methods and these may also change from time to time. In case of payment after delivery, Customer has a payment term of 14 days starting the day after delivery, unless otherwise agreed.
6.2. If the Customer fails to fulfill its payment obligation(s) in a timely manner, the Customer, after being notified by Coblo of the late payment and Coblo has granted the Customer a period of 14 days to still fulfill its payment obligations, after the failure to pay within this 14-day period, shall owe the statutory interest on the amount still due and Coblo shall be entitled to charge all extrajudicial collection costs incurred by it. These will be calculated in accordance with the Compensation for Extrajudicial Collection Costs Decree. For a business Customer, instead of the before mentioned calculation method, Coblo may charge the actual collection costs instead.
6.3. Products are always delivered under retention of title. They remain the property of Coblo until the invoices for the products are paid in full by Customer.
6.4. Customer is not entitled to settlement or suspension.
Article 7. Warranty and conformity/use warning
7.1. Coblo contains small parts. With that, there is a choking hazard. Coblo is not suitable for children under 3 years of age. This toy contains small magnets. If any part of a building block becomes loose, discard the entire building block immediately. Swallowing magnets can be potentially harmful and dangerous to health. Consult a physician immediately if magnets are swallowed. Coblo’s toys are CE-approved and therefore comply with European regulations. We also indicate this clearly on our packaging. Of course, it must be handled carefully and properly. As the Customer, it is your responsibility to ensure that the toy is used in a manner that is normal and customary.
7.2. Coblo shall ensure that the products meet the reasonable requirements of soundness and/or usability for normal use and the legal provisions and/or government regulations existing on the date of the formation of the Agreement. The products are subject to quality controls and CE approved. In addition, the risks are listed on all packaging. Coblo emphasizes that the products are not suitable for children under the age of three.
7.3. If Customer is of the opinion that the delivered product does not comply with the Agreement, Customer must notify Coblo within two months of discovering or reasonably could have discovered the defect.
7.4. If Coblo finds the complaint justified, the products in question will be repaired, replaced or reimbursed after consultation with Customer. The maximum compensation is equal to the price paid by Customer for the product.
Article 8. Force majeure
8.1. In the event that Coblo is unable to fulfill its obligations under the Agreement due to force majeure, they shall notify Customer as soon as possible. In that case, Coblo’s performance of the agreement will be suspended for as long as the force majeure lasts.
8.2. Force majeure applies if Coblo is prevented from fulfilling its obligations under this Agreement after the conclusion of the Agreement as a result of war, threat of war, civil war, terrorism, riots, acts of war, a pandemic or epidemic, fire, water damage, flooding, strikes, sit-down strikes, lockouts, import and export restrictions, government measures defects to machinery, failures in the supply of energy, all this both in the Coblo company and at third parties from whom Coblo has to obtain the required materials or raw materials in full or in part, as well as in the event of storage or during transport, whether or not under its own management, and furthermore due to all other causes beyond the fault of Coblo.
8.3. If Coblo cannot ship the order within one month of the order date due to force majeure, both Customer and Coblo are entitled to terminate the agreement without judicial intervention. In the event that partial delivery is possible, Coblo will do so.
Article 9. Reviews
9.1 Reviews show customers’ experiences about the product they purchased, to make it easier for other customers to make a purchase decision. The reviews are sorted in chronological order, so you will always see the most recent reviews.
9.2 All reviews you read on our website are genuine, personal reviews from customers who have purchased a product from Coblo in the past.
9.3 You agree that a few days after buying a Coblo product through our website, you will receive an email asking you to leave a review.
9.4 By leaving a review, you declare the following:
- you are the author and voluntarily waive all “intellectual property rights” related to this content.
- The content is accurate and truthful
- The content is free of inappropriate language, is not misleading and does not infringe the copyright, patent, trademark, trade secret or privacy rights of any third party.
- The content is not defamatory, inflammatory or discriminatory.
- The content is not for payment or other consideration through a third party
9.5 You agree that you grant Coblo an irrevocable, royalty-free, transferable right to use, copy, remove in whole, publish, translate and/or incorporate the Content in any form, media or technology.
9.6 Coblo disapproves reviews when they contain contact information, such as addresses and phone numbers, or references to other websites.
9.7 Reviews will only be changed or removed by us at the customer’s request. To do so, please send an email to info@coblo.nl
Article 10. Complaint Procedure
10.1. If Customer has a complaint about a product and/or about other aspects of Coblo’s service, Customer may file a complaint with Coblo by written notice.
10.2. Coblo will provide Customer with a response to its complaint as soon as possible, but in any event within 14 days of receipt of the complaint. If it is not yet possible to provide a substantive or final response, Coblo will acknowledge receipt of the complaint within the aforementioned period and provide an indication of the time within which it expects to provide a substantive or final response.
10.3. Customer not acting in the course of his profession or business may also file a complaint through the European Dispute Resolution Platform, accessible at https://webgate.ec.europa.eu/odr/. If it is a privacy complaint, you can also file a complaint with the Personal Data Authority.
Article 11. Final Provisions
11.1. The agreement is governed by Dutch law. Applicability of the Vienna Sales Convention is excluded.
11.2. Insofar as rules of mandatory law do not prescribe otherwise, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where Coblo is located.
11.3. If any provision of these general conditions is found to be invalid, this shall not affect the validity of the entire general conditions. The parties will in that case determine (a) new provision(s) to replace it, which will give shape to the intention of the original provision as much as is legally possible.
11.4. For an explanation of how Coblo processes personal data, please see our privacy statement.
Contact details
If you have any questions, complaints or comments after reading these terms and conditions, please feel free to contact us in writing.
Coblo BV
P.O. Box 2112
5260 CC Vught, the Netherlands
e-mail: info@coblo.nl
Chamber of Commerce number: 82727392
