Free delivery in the Netherlands Contact
If you have any questions or comments, please do not hesitate to contact us. Fill out the form below or send an email to [email protected].
Contact details
Mail: [email protected]
Mailing address: P.O. Box 2112, 5260 CC, Vught, The Netherlands
Company info
Chamber of Commerce number: 82727392
VAT: NL862581606B01
Frequently Asked Questions
Payment
How can I pay?
You can pay via iDeal or Paypal.
Gifts
Can my order be wrapped as a gift?
At this time, we do not offer gift wrapping.
Packaging & shipping
How will my order be packaged?
All orders are packed plastic-free with as little packaging material as possible. Often we can reuse packaging materials from our own suppliers.
When will my order be shipped?
If you order before 3 p.m. on weekdays, we will ship your order the same day, so you will probably receive it the next day, including Saturday. If you order between Friday 15:00 and Monday 15:00 we will ship your order on Monday and you will probably receive your order on Tuesday. Unfortunately we have no influence on the delivery service, so we cannot guarantee when you will receive your package. As soon as the parcel is registered you will receive a shipping confirmation with Track & Trace information by e-mail.
When will my order be delivered?
PostNL delivers most parcels the next delivery day (Monday through Saturday) and otherwise within two delivery days. But keep in mind that delays may occur during busier periods, especially in November and December.
What are the delivery charges?
We ship every order within the Netherlands for free! To Belgium the shipping costs are € 4,95. Would you like to send the order to another country? Please contact us at [email protected]
Is shipping abroad also possible?
Shipping to Belgium is also possible. Would you like to send the order to another country? Then please contact us, and I'm sure we can arrange something.
Exchanges & Returns
What should I do if I want to return my order or a product?
It happens. You're looking forward to the package you ordered, but you've changed your mind or a child already has it. Unused items can be returned to us within 14 days of receipt.
Please report your return via [email protected]. Please include your order number in your notification and in the return package. After notification, the item can be returned to:
COBLO BV
P.O. Box 2112
5260 CC Vught
The Netherlands
Returns are at the sender's own expense and risk.
Please report your return via [email protected]. Please include your order number in your notification and in the return package. After notification, the item can be returned to:
COBLO BV
P.O. Box 2112
5260 CC Vught
The Netherlands
Returns are at the sender's own expense and risk.
When will I receive the refund?
You have returned an item and are waiting for a refund. Once we receive the item in good condition we will refund the amount no later than 14 days.
What is the refund policy?
Refund
I returned my order, when will I receive my refund? You have returned an item and are waiting for a refund. Once we receive the item in good condition we will refund the amount within 14 days at the latest.
Your statutory cooling-off period Under the law, as a consumer (a natural person not acting in the exercise of his profession or business) you have the right to cancel your purchase, without giving any reason, within 14 days after you received it. This is the right of withdrawal, the legal cooling-off period.
During this legal cooling-off period, you must handle the product and its packaging with care. You may only open the packaging and use the product to the extent necessary to inspect the nature, characteristics and operation of products. The premise here is that this inspection may not go any further than you would in a physical store. If the inspection goes further than described above, you are liable for the depreciation in value of the product.
For the return process based on the legal right of withdrawal, please follow the regular process as stated above under "How do I return an item?".
After the dissolution, you still have 14 days to return the product. Please include your order number in the return package. Amounts already paid by you will be refunded as soon as possible, but at the latest within 14 days, after the dissolution of the agreement and the return of the product, in the same way as the order was paid for.
Please note that return shipping is at the customer's own expense.
I returned my order, when will I receive my refund? You have returned an item and are waiting for a refund. Once we receive the item in good condition we will refund the amount within 14 days at the latest.
Your statutory cooling-off period Under the law, as a consumer (a natural person not acting in the exercise of his profession or business) you have the right to cancel your purchase, without giving any reason, within 14 days after you received it. This is the right of withdrawal, the legal cooling-off period.
During this legal cooling-off period, you must handle the product and its packaging with care. You may only open the packaging and use the product to the extent necessary to inspect the nature, characteristics and operation of products. The premise here is that this inspection may not go any further than you would in a physical store. If the inspection goes further than described above, you are liable for the depreciation in value of the product.
For the return process based on the legal right of withdrawal, please follow the regular process as stated above under "How do I return an item?".
After the dissolution, you still have 14 days to return the product. Please include your order number in the return package. Amounts already paid by you will be refunded as soon as possible, but at the latest within 14 days, after the dissolution of the agreement and the return of the product, in the same way as the order was paid for.
Please note that return shipping is at the customer's own expense.
Becoming a Coblo outlet
I would like to sell Coblo products in my (web) store.
We love to hear that. Fill out our contact form and we'll get back to you.
Complaints
My product arrived damaged
We logically do our best to deliver our products to you in good condition. Nevertheless, it may happen that an order gets damaged during transport. If an item is damaged, please let us know by sending an email to [email protected]. We will provide an appropriate solution.
I have a complaint
It can always happen that something doesn't quite go as planned. In that case, please send us an email to [email protected] to make your complaint known to us. We will provide an appropriate solution.